Top 4 WordPress Contact Form Plugins For Customer Support In 2019

In this article, we’ll break down the best WordPress contact form plugins you can use for providing customer support directly on your WordPress site in 2019. Contact forms are an excellent way for your (potential) customers to reach you, without exposing your email address, which would lead to unnecessary spam. Contact Form for Customer Support […]

Read Article

Case Study: How Borlabs reduced support requests by 35% using MinervaKB

Recently I had a chance to chat with Ben, owner/developer at Borlabs, a Hamburg based company, that focuses on premium WordPress products. To be honest, I’m very interested in how Minerva Knowledge Base helps small businesses and startups, as these types of companies usually get the most benefits from using our support products. That’s why […]

Read Article

How To Write a Good FAQ Page?

Frequently Asked Questions are possible questions, actually, most searched or most asked questions about a product, service, brand, etc. It usually serves as an encyclopedia for customers to go to for quick enquiries instead of having to reach customer support. FAQ questions are put together from the pool of regular questions customers ask about a brand […]

Read Article

Case Study: How LaunchPad uses Knowledge Base to improve user experience

This case study describes how Melbourne-based coworking space, LaunchPad, have managed to improve their internal documentation workflow using our knowledge base product, MinervaKB. David Thomas, a co-founder and Chief Operative of LaunchPad, kindly agreed to answer our questions about their company and how they use knowledge base in their daily tasks. Because LaunchPad has a large […]

Read Article

WPML support added to knowledge base

In version 1.4.3 we added WPML support to MinervaKB knowledge base. In this post we’ll quickly mention the steps needed to add WPML support to your knowledge base setup. Prerequisites To follow these steps you’ll need: WPML plugin with String Translation module installed. String Translation module is needed for translating plugin options. MinervaKB version 1.4.3 […]

Read Article

WordPress Knowledge Base Plugin vs Theme

Which is better – apple or orange, iPhone or Android, wordpress knowledge base plugin or theme? It is indeed not easy to choose sometimes even if you only have two options! So let’s go over the the benefits of using each one (and I’m not referring to oranges now).

Read Article

Introducing Shortcode Builder

With Shortcode Builder added in MinervaKB version 1.4.0 you can easily insert knowledge base shortcodes and edit them. It is a long-awaited feature and in this post we’ll see why it is important and how to use it. Why shortcode builder? First of all, I would like to explain the reasoning behind adding shortcode builder to […]

Read Article

ScrollSpy and sticky sidebar in MinervaKB version 1.3.7

The most important feature added in MinervaKB version 1.3.7 is ability to use dynamic table of contents as a widget with a sticky sidebar. ScrollSpy was requested multiple times by many of our customers and now it’s finally here. Also, page break in articles in now supported. Other changes are mostly bug fixes and smaller change […]

Read Article