Topics and articles are the most important content units of knowledge base. Therefore, being able to manage them is very important. In this guide we’ll learn how to add and edit knowledge base articles and organise them into topics. You’ll see that adding articles is almost identical to adding posts in WordPress.
Let’s start from topics, so that we add content logically, top to bottom. For this example we will create topic “Getting started”. First of all, from the left menu select Knowledge Base – Topics. As a result, topics list screen will appear. It is very similar to categories edit screen for standard WordPress posts. To create topic, type Name, Slug and (optionally) Description of your topic and press Add New Topic button.
Name is topic name, Slug is used for topic pages URL creation and Description may be displayed on some template pages. Also, you may as well specify Parent topics, to build nested structures, but for this tutorial we’ll keep it blank.
After you hit Add New Topic, your topic will be created and added to the list on the right hand of topics screen. Go ahead and click on topic name to see it’s options.
As you can see, it is possible to set custom color, icon or image for each topic. You can also separate knowledge base into multiple pages, selecting Topic Knowledge Base Home option. We will not tweak any of these settings now, this is just so you know where to find them.
Adding knowledge base articles
Next we’ll add an article. In the left menu select Knowledge Base – Add New. After that, new article screen will appear, similar to new post screen. Here you’ll need to set the title, write some content, select our Getting started topic (or add new one) on the right side and add one or more tags (optional), same as with creating posts.
Finally, after adding all the content, click Publish. That’s it, you now have one topic and one article. Seems like we should check our home page once again.
In conclusion, adding articles is topics is fairly easy, as you could see. Also, you can configure various Article settings in left menu MinervaKB – Settings, on Article tab. In addition, you will find more article-related settings on Rating and Feedback tabs.
You can also view the video version of this tutorial. Thanks for reading.